If your question is not answered below, let us know and we will happily assist you! You can email us at firstname.lastname@example.org or reach us on social media.
Q: Money back quarantee
Q: What countries do you ship to?
Q: My coupon code is not working?
Q: How many coupon codes can I use?
Q:Do your products support my lifestyle and diet?
Q: Are your products raw?
Q: My lingonberry powder has changed color since opening the container. Is there something wrong?
We know you'll love our products but if at any time during the first 14 days you're unsatisfied, you may return it for store credit (less shipping charges). If the product has not been used or opened, you can receive a full refund (less shipping charges). Read more in our FAQ section. For international orders, the refund amount will exclude any applicable custom charges. If you choose to return your order, please email us first at email@example.com to let us know a return will be arriving.
U.S. shipping starts at $3.99 and we offer free shipping for U.S. orders over $55. List of other countries we ship to is below. Is your country not on the list? Please don't hesitate to contact us. Make sure to check your countries border and custom regulations, fees, taxes and duties! Shipping to Canada is $12. All other international shipping is $17. You can also find our products at Amazon.de in Europe.
We can only mail berry powders to Australia due to the custom restrictions.
Andorra, Australia, Austria, Argentina, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Brazil, Brunei Darussalam, Canada, Chile, China, Czech Republic, Croatia, Cyprus, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Italy, Ireland, Israel, Japan, South Korea, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Malaysia, Mexico, Moldova, Monaco, Montenegro, Netherlands, New Zealand, Norway, Qatar, Poland, Portugal, Romania, Russia, San Marino, Singapore,Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,Taiwan, Thailand, Turkey, United Arab Emirates, Ukraine, United Kingdom
A: If you have bundles of products or sale items in your cart, we are not able to discount those because of the already low prices. Our coupons work on individual products. If you have any other issues, please email us at firstname.lastname@example.org and we will be happy to assist you.
A: You can only use 1 coupon or deal at a time.
A: All our products are raw, vegan, vegetarian, paleo, gluten free, dairy free, non-gmo and can be added to almost any type of diet or lifestyle. Many of our products can support treatment for diabetes, high blood pressure, hearth disease, cancer and many more.
A: All our products are raw and vegan. Our berry powders and chaga is dried/dehydrated in a low drying process where around 100 degrees F temperatures are used.
A: It is natural for the powder to fade slightly after the container is opened. Because our products do not contain any preservatives or added coloring, the berry may react to the air and slightly change. This can happen with all the berry powders.
Q: I think my chaga tea bag is leaking. There's powder left in the cup after the tea is gone.
A: It is normal for some of the chaga powder to leak out of the bag. The mushroom is ground very finely in order for it to be used as a tea and it may "leak" of the the bag occasionally.
Q: Can the chaga tea bags be used more than once?
Q: Should I check with my doctor before starting a new product?
A: We encourage you to use the tea bags several times, especially if you are making a single serving. The same bag can be used 3-4 times.
A: We advise everyone, especially customers with medical conditions, to speak to their physician before adding our products to their diet.